Shipping policy

DELIVERIES

  • We guarantee same day delivery to most Brisbane suburbs when orders are placed Monday to Friday by 12pm and Saturday by 9am AEST.
    Suburbs that are priced from $38.00, must to be placed by 10am Monday to Friday to guarantee same day delivery.

    Orders are not delivered on a first ordered basis. Our couriers take a number of gifts with them at a time and their routes are determined on clustered postcodes and completing their runs as quickly as possible. 

    Deliveries to residential addresses will be made by 6pm.
    Deliveries to business addresses will be made by 5pm.

    Orders placed for same day delivery after the cut off time, will be delivered the next working day.

    Multiple items going to the same recipient/address may also incur an additional fee. We will contact you if this is the case.

    Delivery prices are subject to change for special dates e.g. Valentines Day, Mothers Day. If you require a specific time for delivery or an express delivery, e.g. funerals or schools, please call Divine Flowers directly on 07 3856 2000 before placing your order and we will try to accomodate.
    If sending flowers to a workplace or home, it is the sender's responsibility to advise us in 'special notes at the checkout' or by phone or email of any circumstances that could affect the couriers ability for a successful delivery. 

    Extra delivery charges may apply. 

    If no one is home when your order is delivered
    If you have not given us instructions where to leave the gift, the courier will call the recipient to obtain instructions as to where the best location is to leave the item/s safely and out of the public eye. The recipient's contact phone number must be provided.

    If the recipient cannot be contacted when the courier is at the location, and there is no where the courier deems safe to leave the gift, then it will be returned to our Wilston store. One of our team will contact the sender and arrange re-delivery at the next available time, which will incur additional delivery fee, or the sender/recipient may collect the gift from our Wilston store.
    It is the sender's responsibility to detail a safe location as to where the gift/s can be left in the 'special notes at checkout' otherwise, gifts left at the designated location will be photographed in situ and delivery time noted.

    Hospital Deliveries 
    It is hospital policy that flower and gift deliveries be taken to the nurses station or relevant reception. After handover, Divine Flowers cannot take any responsibility for the promptness or time of delivery to the recipient, again a photograph will be taken in situ with delivery time noted by the courier.
    Prior to delivery, one of our team will call the addressed hospital to confirm the ward is accepting flowers/gifts (please note that ICU patients cannot receive plants or flowers), and check that the recipient is currently in a ward. If the recipient is being discharged, we will contact the sender to arrange an alternate address. This may incur an extra delivery fee if the secondary address is in a further delivery zone. 

    If your gift contains alcohol
    Your gift can only be accepted by someone over the age of 18 years and cannot be left unattended in a public space. If instructions are not given by you the sender as to a safe place for the gift to be left then the recipient will be called prior to dispatch to request this information or arrange a suitable delivery time. 

    We do not deliver on Sundays or on public holidays, except for Mother's Day and Valentine's Day.

    Queensland Public Holiday Dates (2021)

    New Year's Day - Wednesday 1st January
    Australia Day - Tuesday 26th January
    Good Friday - Friday 2nd April
    Holy Saturday - Saturday 3rd April
    Easter Sunday - Sunday 4th April
    Easter Monday - Monday 5th April
    Anzac Day - Saturday 26th April
    Labour Day - Monday 3rd May
    Royal Queensland Show - Wednesday 11th August
    Queen's Birthday - Monday 4th October
    Christmas Day - Saturday 25th December and Monday 27th December
    Boxing Day - Sunday 26th December and Tuesday 28th December

ADDRESSES AND CONTACT INFORMATION

  • Customers must give correct phone numbers and e-mail addresses for themselves and the receiver
  • No liability will be taken by Divine Flowers for issues caused by unsuccessful attempts to contact a customer where the details were invalid or incorrect. 
  • If a customer provides incorrect address details for the receiver, they will be charged re-delivery fees to the new address, or to come back to the shop.
  • Divine flowers do not accept responsibility for flowers that have been directed to a reception, front desk or particular location that have not been passed onto the receiver.
  • In the event of a receiver not being home, and the driver having no information as to a safe place to leave the flowers (eg: okay to leave at back door), the order will be returned to Divine Flowers and a redelivery fee will be charged to the customer.
  • If a customer gives permission for flowers to be left (eg: around the back) and the receivers are on holidays or not returning to their home, it is not the responsibility of Divine flowers to provide a replacement or refund in this instance.